Terms and conditions

Terms and Conditions — Spinanga Casino

1 Legal Status

1.1 License Number: The services are operated under Curacao eGaming licence 8048/JAZ, issued in respect of the operator identified in these Terms.

1.2 Issuing Authority: The primary regulatory reference for the Services is the Curacao eGaming authority. Additional references to other authorisations or oversight may appear in some regional materials, but the Curacao licence is the controlling licence for operation described herein.

1.3 Jurisdiction: The Services operate as an offshore online casino and sportsbook under Curacao jurisdiction. The operator is not licensed under Swiss gambling law. Users located in Switzerland may access offshore services subject to local legal obligations, taxes and applicable restrictions.

1.4 Allowed to Operate in Switzerland: The Services do not hold a Swiss online gaming licence. Acceptance of players resident in Switzerland is permitted by the operator and the platform supports transactions in Swiss francs (CHF). Use of the Services by Swiss residents remains subject to compliance with Swiss laws, obligations to report taxable winnings and the terms set out in these Terms.

2 Registration and Login Process

2.1 Step-by-Step Process: To create an account a user must visit the Switzerland‑facing website variant, select "Register", and complete the registration form with full legal name, date of birth, residential address, email, mobile telephone number, chosen username and password, and preferred currency. The user must confirm legal age and accept these Terms and the Privacy Policy. Account confirmation commonly requires email or SMS verification before deposits and play are permitted.

2.2 Is KYC/ID Verification Required: Identity verification (KYC) is mandatory for withdrawal requests and may be required earlier at the operator's discretion. Typical documentation includes a government‑issued photo ID, proof of residential address and evidence of ownership of payment methods used.

2.3 Time to Activate Account: Basic account creation and initial login are generally instantaneous following verification of the registration link or code. Full account activation for withdrawals typically requires document review and may take from a few hours to 24–72 hours depending on document quality and the verification workload.

2.4 Terms of registrations: Registration is limited to persons aged 18 or over. Only one account per person, household and device is permitted. Residents of restricted territories (for example, the United States and other countries listed in the operator's T&Cs) are prohibited from registering. Users must provide accurate information and must not attempt to bypass geographic restrictions by VPN or other masking technologies.

3 Games and Software Providers

3.1 Top Games: The game library includes widely known titles such as "Book of Dead", "Starburst", "Gates of Olympus", "Big Bass Bonanza", and "Sweet Bonanza", as well as leading live casino tables and game shows.

3.2 Software Providers: Games are supplied by multiple third‑party studios including, but not limited to, Pragmatic Play, Play’n GO, NetEnt, Nolimit City, Quickspin, Hacksaw Gaming, Evolution, Ezugi, Betsoft, Yggdrasil and Big Time Gaming. Provider certification and audits remain the responsibility of those studios and the operator's sourcing policy.

3.3 Total Game Count: The catalogue size varies by mirror and market presentation. Public materials describe an offering in the range of approximately 7,400 to over 9,000 game titles across slots, jackpots, instant win, arcade and live dealer categories.

3.4 Game Categories: The Services present classic and video slots, Megaways titles, progressive jackpots, crash and instant games, virtual sports, RNG table games (roulette, blackjack, baccarat, poker variants) and an extensive live casino. Crash and instant games rely on provider RNGs and do not necessarily offer blockchain‑based provably fair proofs.

4 Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins): Typical promotional offers include a first deposit match (for example, 100% up to specified CHF amounts) and free spins. Promotional amounts and free spin quantities vary by campaign and may differ for Swiss players.

4.2 Welcome offers specific to Switzerland: Campaigns targeted at Switzerland may be denominated in CHF and vary by affiliate or promotional landing page. Examples in public materials range from 100% up to 220 CHF to 100% up to 500 CHF plus free spins.

4.3 Process of activation for Welcome Bonus: To activate a welcome promotion a new user must register, opt in to bonuses where required, and make a qualifying deposit (commonly a minimum of 20 CHF). When applicable, promo codes must be entered at deposit time. Bonus funds and initial free spin batches are credited according to the promotion schedule.

4.4 Wagering Requirements: Standard wagering requirements for bonus funds are commonly in the region of 35x–40x the bonus or combined bonus and deposit amount. Slots typically contribute 100% to wagering; table and live games often contribute reduced percentages or are excluded. Maximum bet limits during wagering apply.

4.5 Time Limits: Bonus funds must be wagered within the period specified in the promotion (commonly 10–30 days). Free spins and other promotional elements carry their stated validity and must be used before expiry.

4.6 Recurring Promotions: The Services may offer ongoing promotions including reload bonuses, free spin packs, sportsbook boosts, tournaments and leaderboard events. Availability and eligibility are subject to the promotion terms.

4.7 Cashback Offers: Cashback arrangements, when offered, are applied per the applicable promotion and are typically a percentage of net losses credited as bonus funds or real balance according to the promotion's terms and VIP tier.

4.8 Reload Bonuses (list any available): Reload offers may include weekend or midweek matched deposits, free spin reloads and sportsbook bet credits. Minimum deposit and wagering requirements apply as specified in each promotion.

4.9 Free Spins Bonuses: Free spins are awarded under individual promotions with a defined per‑spin value, eligible games, and conversion rules. Winnings from free spins are normally credited as bonus funds subject to wagering.

4.10 General Bonus Terms and Conditions: Only one active bonus may be used at a time unless expressly permitted. The operator may withhold or cancel bonuses and winnings arising from abuse, fraudulent activity or breach of the Terms. Payment method restrictions and geographic eligibility rules apply to promotions.

5 VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards: The loyalty scheme typically comprises multiple tiers (for example: Bronze, Silver, Gold, Platinum, Diamond) with benefits such as higher withdrawal limits, enhanced cashback, exclusive bonuses, dedicated account management and priority support.

5.2 How to Qualify: Qualification for VIP tiers is based primarily on wagering volume and account activity. Points are accrued from real‑money play and thresholds determine tier advancement.

5.3 Loyalty Program Description: Accumulated loyalty points can be exchanged for rewards including bonus funds, free spins or other promotional benefits. Conversion ratios and reward availability may improve at higher tiers.

5.4 Loyalty Program Rules: Loyalty points are non‑transferable, may expire after periods of inactivity and cannot be redeemed following account closure or self‑exclusion. The operator reserves the right to amend or cancel the loyalty program at any time.

6 Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees): The operator accepts a range of deposit methods including major payment cards, bank transfers, e‑wallets, voucher systems and various cryptocurrencies. Minimum deposits commonly start at around 10 CHF for many methods (with higher minimums for some crypto options), processing of deposits is generally immediate and the operator does not normally levy deposit fees, though third‑party fees may apply.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees): Withdrawals are available via bank transfer, cards, e‑wallets and supported cryptocurrencies depending on account verification and user location. Minimum withdrawal amounts typically start at 10–20 CHF (higher thresholds may apply for certain crypto methods). Withdrawal requests are processed after verification and may take up to 3 business days for operator processing; third‑party processing times and fees may apply.

7 Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions): Bonus use is subject to the specific wagering, maximum bet and game inclusion/exclusion rules set out in each promotion. Exceeding maximum bets or using excluded games while wagering may void bonus amounts and related winnings.

7.2 Deposit Limits: Standard minimum deposit amounts are described in clause 6.1. Users may set personal deposit limits via account responsible gambling tools. The operator may also impose deposit limits for regulatory or risk reasons.

7.3 Withdrawal Limits: Withdrawal limits apply per transaction and may apply per day or month in accordance with the operator's policies. High value withdrawals may be subject to staggered payments, additional verification and VIP tier adjustments.

7.4 Account Restrictions: The operator may restrict, suspend or close accounts where there is reasonable suspicion of fraud, multi‑accounting, underage use, provision of false information, use of VPNs to circumvent restrictions, chargebacks or other breaches of these Terms.

7.5 Amendments and Updates: The operator may amend these Terms from time to time. Material changes will be notified to users by publication on the website and, where practicable, by email. Continued use of the Services after amendment constitutes acceptance of the revised Terms.

7.6 Limitation of Liability: To the fullest extent permitted by applicable law, the operator's liability for direct loss arising from use of the Services is limited. The operator is not liable for indirect, incidental, consequential or punitive damages. Users accept that gambling involves risk and that the operator cannot guarantee winnings.

7.7 Intellectual Property: All intellectual property contained on the platform, including software, graphics, text and trademarks, is the property of the operator or its licensors. Users are granted a limited, revocable licence to access and use the Services for personal, non‑commercial purposes only.

7.8 Dispute Resolution and Governing Law: These Terms are governed by the laws applicable to the operator's licence jurisdiction. Disputes shall be resolved in accordance with the dispute resolution procedures set out by the operator and, where applicable, by the competent courts of that jurisdiction unless otherwise required by mandatory law.

8 Mobile and Technical Features

8.1 App Availability (iOS/Android): The Services are primarily provided through a mobile‑optimized website. There is no definitive operator listing for a native iOS or Android application in public app stores; users should rely on the responsive web experience unless an official app is expressly published and communicated by the operator.

8.2 Mobile Browser Optimization: The website is designed to be responsive and to adapt navigation, game presentation and cashier functionality for smartphones and tablets on modern mobile browsers.

8.3 User Experience and Speed on Mobile: Games and pages are designed to load quickly on modern mobile networks and Wi‑Fi. Performance may vary with device capability, network speed and the chosen game provider.

8.4 Process of registration on mobile: Mobile registration follows the same requirements as desktop registration. Email or SMS verification is completed on the device used to register. Deposits, bonus activation and play are accessible via the mobile cashier and game lobby.

9 Security and Fair Play

9.1 SSL & Encryption Standards: Communications with the platform are secured using HTTPS and standard industry TLS encryption protocols. The operator employs reasonable technical and organisational measures to protect user data in transit and at rest.

9.2 RNG & Game Fairness: Game outcomes are produced by certified random number generators operated and audited by the game providers. The operator restricts its supply to providers who adhere to recognised testing and certification standards.

9.3 Customer Support (Channels, Response Time): Customer support is available via 24/7 live chat and by email at [email protected]. Live chat response times are typically within minutes; email responses are normally provided within a few hours subject to case complexity and workload.

9.4 Support Availability (Hours, Languages): Support is available every day of the year and is provided in multiple languages including English and German, with additional assistance commonly available in French and Italian.

9.5 Data Protection: Personal data is processed in accordance with the operator's Privacy Policy. Users may contact [email protected] with requests relating to personal data, exercising rights available under applicable data protection legislation, or to raise privacy concerns.

10 Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion): The platform provides responsible gambling tools including configurable deposit, loss and wagering limits, session reminders, temporary time‑outs and permanent self‑exclusion options. Users can activate these tools via account settings or by contacting support.

10.2 Links to Support Organizations: The operator encourages users experiencing gambling‑related harm to seek help. Support information is made available on the site and guidance is provided for contacting national and international organisations offering counselling and assistance. Users in Switzerland are advised to consult local support services and may contact support at [email protected] for guidance.

11 Advantages and Disadvantages

11.1 Pros: Key advantages include availability to Swiss players with CHF currency support, a broad multi‑provider game library, combined casino and sportsbook access in a single account, multilingual support and a range of modern payment options including cryptocurrencies.

11.2 Cons: The Services operate under an offshore Curacao licence rather than a Swiss domestic licence. As an offshore operator, user protections and regulatory oversight differ from those offered by Swiss‑licensed operators. Promotional wagering requirements and verification procedures are customary features that users should review carefully.

12 General Casino Information

12.1 Year Founded: The brand commenced operations in the market in the early 2020s, with public material citing an initial launch period around 2023.

12.2 Operator/Parent Company: The Services are provided by the operator authorised under the Curacao licence referenced in clause 1.1. The operator may use multiple corporate entities or mirrors for regional operations; the Curacao licence is the primary basis for the offering described in these Terms.

12.3 Supported Languages: The platform is available in multiple languages relevant to Swiss users, including English, German, French and Italian.

12.4 Accepted Countries: The Services are offered to a wide international customer base and expressly accept users resident in Switzerland subject to eligibility checks and compliance with these Terms.

12.5 Restricted Countries: Certain jurisdictions are restricted from accessing the Services, including the United States and other territories identified in the operator's T&Cs. Users must not attempt to create accounts from or while physically present in restricted jurisdictions.

12.6 Short brand description: The Services provide an online casino and sportsbook platform operating under Curacao regulatory oversight. The offering includes a large selection of casino games, live dealer content, sports betting markets, multilingual support and a variety of payment options. Users should carefully review these Terms and the Privacy Policy prior to registering.

If you require assistance or have questions regarding these Terms, please contact support by email at [email protected].